Co-authored with Anna Essén (Stockholm School of Economics) and Annabelle Gawer (University of Surrey)
Significant advances have been made in understanding innovation as a process embedded in an ecosystem of interdependent value-creating activities. However, the role of regulation — one of the key environmental factors shaping innovation — in determining whether an ecosystem’s value proposition materializes remains underexplored. We employ a longitudinal case study of a large digital health software provider in Europe from its inception in the mid-2010s until 2024. Our findings identify four phases of product innovation, each associated with regulatory shifts and ecosystem responses.
Co-authored with Holmer Kok (Stockholm School of Economics)
While platform work research has largely focused on low-skilled, precarious labour, high-skilled professionals increasingly engage with online labour platforms. This study investigates what platform design features influence highly professionalised workers — doctors — to join digital health platforms. Using a pre-registered choice-based conjoint experiment, we analyse how physicians evaluate different platform attributes. Results show that doctors value monetary compensation and the ability to combine platform work with traditional hospital roles. However, they also strongly prefer platforms that offer learning opportunities and support high standards of care by design. These findings contribute to platform governance research by highlighting how professional logics shape participation, as well as offer practical insights for attracting and retaining skilled labour.
As expert labour becomes increasingly mediated by digital platforms, questions arise about how this shift affects professional expertise. While prior research on platform work has largely focused on non-expert contexts, this study examines the impact of platformization on the expertise of physicians working through digital health platforms. Viewing expertise as shaped by organizational structures, the study theorizes that features unique to platform work, such as algorithmic matching, digital augmentation tools, and novel organizational logics, may transform how medical knowledge is developed and applied. Physicians operating on these platforms, often in conjunction with traditional clinical roles, offer a unique opportunity to explore the interplay between platform and off-platform work. This research aims to understand how such dual work environments influence doctors’ expertise and contribute to broader debates on the consequences of platformization in professionalized sectors.